Frequently Asked Questions

Please click on a question below to expand and view its answer.

FAQs for Grads

Where do you take the photos?

Our team comes to your school and sets up a professional studio with multiple backdrops and props. We find taking photos on-site is more convenient for families and grads are in a familiar, comfortable setting.

What is the cost to have you come to our school?

Our portrait sessions are complimentary with a minimum number of graduates. There is no financial commitment required to book our services. Our time is paid for through parents purchasing photo packages.

If we choose you for our fall portrait sittings, do we have to use your company for our grad events in the spring?

No. You can work with us just for the fall sittings or you can solely hire us for just your grad events. We are flexible in the services we offer.

Who will be our photographer[s]?

We will always send a seasoned member of our team to your school on photo day. The experience for the student is our number one priority. Our team members are very committed to making sure every student not only has a great time but is treated with respect.

How long will it take to receive my order?

Photo galleries are posted online within 1 week of the photo shoot. If you have placed an order, standard delivery time is 2-3 weeks for school photo packages and 3-4 weeks for grad, family and buddy photo packages. Digital delivery falls within the same delivery time frame.

Why is there a Shipping and Handling fee for Digital Files ?

Although there is no physical shipping of the product, there is still time involved pulling the digital images and packaging the files in preparation for ftp transfer to your inbox.

Where can I find my unique access code?

Your unique access code is your Student ID and can be found on your ID card.

Why wasn’t my image download retouched?

The free digital download does not include retouching because it is an instant download product. It is sent directly after you place your order from our gallery site and is meant to be something for you to have right away to share while you wait for your retouched prints and/or high resolution digital files to be delivered.

What does the Buddy Photo Fee include?

Buddy portraits are $10/per person in the group. The fee includes:

  • A 5 minute session with a professional photographer
  • 1-5×7 print per person. The selected pose must be the same for the whole group.
  • An online gallery with 5-10 proofs with the option to purchase additional photos
What does my grad session fee pay for?
  • An individual portrait session
  • Yearbook image
  • Photo and video products from year end ceremony & banquet events

*product offerings for events may vary from school to school

 

FAQs for Schools

What is the cost to have you come to our school?

Our portrait sessions are complimentary with a minimum number of graduates. There is no financial commitment required to book our services. Our time is paid for through parents purchasing photo packages.

Where do you take the photos?

Our team comes to your school and sets up a professional studio with multiple backdrops and props.

We find taking photos on-site is more convenient for the parents and the grads are in a familiar, comfortable setting.

Who will be our photographer[s]?

We will always send a seasoned member of our team to your school on photo day. The experience for the student is our number one priority. Our team members are very committed to making sure every student not only has a great time but is treated with respect.

What is the turnaround time for photo galleries and products?

Photo galleries are posted online within 1 week of the photo shoot. If print catalogues are being sent out, the galleries are posted in tandem with the delivery date.

Do you provide services for the whole school as well as graduates?

Yes. We have a separate catalogue and photo program for K-11 students. We provide ID cards, BCesis files and other products. Please inquire for more details.

If we choose you for our fall portrait sittings, do we have to use your company for our grad events in the spring?

No. You can work with us just for the fall sittings or you can solely hire us for just your grad events. We are flexible in the services we offer.

Do you provide a grad composite for the school?

We provide a complimentary grad composite for your school along with other products based on the term you have signed on with our company. Please refer to page 6 in this pdf for more information.

Do you charge for ID Cards and ID Books?

We provide different complimentary products depending on the size of the school and contract term. Please call us to go over your requests.